# # Caravanstalling in Frankrijk | FAQ
Caravanstalling in Frankrijk / en / Information / FAQ
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FAQ

Here below you will find a list of most frequently asked questions about caravan storage in France and how Fr Assistance operates as a mediator in this process.

PRICE AND CONTRACT

How is the storage price determined?

Some storages operate with a fixed price per year. For most storages, the price quote is calculated based on the total length (including drawbar) of the caravan. This length is stated on the registration certificate. In addition, there is of course a difference in price between indoor or outdoor storage. And the duration of the storage period also influences the price. With this formula you can calculate your saving with storing your caravan in France.

How do you perform the payment for the storage?

With some caravan sites in our network we have made an agreement that the full payment (brokerage fee and storage amount) will be made through Fr Assistance. You therefore pay the full amount for the caravan parking to Fr Assistance. You will receive an invoice for this. Only a few months prior to storage you will receive the invoice.

For some storage parkings you pay the annual 'brokerage fee' to us in advance and you then receive the invoice for the storage parking from the French owner of the storage. In that case, you will receive two invoices. One by Fr Assistance (brokerage fee) and one by the storage (storage amount)

We remain the direct point of contact before, during and after you have parked your caravan.

When does the contract start?

The contract only starts from the first day that the caravan enters into storage and not earlier.

What is the minimum contract period?

Fr Assistance offers you the possibility to conclude contracts for a few months or year contracts. We are very flexible in this.

What is the notice period of the contract?

Not later than 3 months prior to expiring, Fr Assistance will contact you to propose a renewal of the contract with the storage. You don't have to do this yourselves and your contract is never renewed automatically.

Our role

Is Fr Assistance owner of the storage locations in the network ?

No, we are not the owner of the caravan storage locations. Fr Assistance provides the complete mediation for storing your caravan / vehicle in France. Due to the fact that we have good contacts with the different storage locations in our network and an excellent command of the French language, the entire booking process can be entrusted to us.

Who do we have to contact in case of any questions / problems?

Fr Assistance is your direct contact before, during and after the period of caravan storage . We are in direct contact with the storage locations and we therefore ensure that you are informed quickly in case of questions / problems.

Bringing and pick up of the caravan

Can I use my caravan during the period of storage?

Yes, during the term of storage, you can always contact us if you want to use your caravan for a short period. We'll stay in direct contact with the storage owner.

Are the storages dealing with opening hours?

Most of the storages in our network have 7 days a week access to pick up and store your caravan. This is especially true in the high season. However,it is true that the lunch break between 12 noon and 2 pm in France is sacred and many storages are therefore closed for a while.

Some storages have specific opening times in the early and late season.

Please always contact us in advance to let us know your expected time of arrival!

 

Is it possible to arrange transport of my caravan from the storage to the campsite?
Yes, at our caravan sites in Laiz, Montoison, Chomerac, Pierrelatte, Sauvian, Elne, La Tremblade, Frejus (out of season) and Agde the caravans can be brought and brought to campsites in the area around the garage. However, there are additional costs involved. Send us an email and we will give you a price indication.
Do we have to leave the key of our caravan at the storage?

No, you never have to leave the caravan key to the storage. You can take this back with you to the UK.

INSURANCE / MAINTENANCE & SERVICE

Do we need to insure the caravan during storage in France?

Please do not assume that the storage owners in France are insured for the building in which the caravan is parked.

We always advise you to insure your caravan against theft, fire and damage. In some cases, the storage locations in France are insured against fire and theft damage. However, this does not mean that your caravan / vehicle is insured with it. It is therefore wise to ensure the caravan but this decision is up to you. 

A company in the UK which can provide insurance for storage in France is Shield Total Insurance.

If you decide to park your caravan uninsured in storage, keep in mind that damage caused by your caravan to third-party caravans and property of the storage owner falls under your own responsibility.

Do insurers provide insurance for caravan storage in France?

We advise you to make them aware of the fact that your caravan / vehicle is parked in France. The insurers must include an insurance clause in the contract.

Technical inspections and maintenance are possible?

In the regions of Lyon, Valence, Montelimar and Agde we can provide technical support for your caravan. In these regions we collaborate with French companies that can ensure a proper maintenance service. For more information, click here

 

Should you have a question whose answer is not listed above, please do not hesitate to contact us!

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